1. Orders
- Orders
- Payment
- Shipping
- International Shipping
- Returns, Exchanges & Refunds
- Products
- Terms of Service
- Privacy Policy
How to Place an Order
Select your desired product and quantity on the product page and add the item to your cart.
Please review your order details, shipping address, payment method, and other information before completing your order.
Once your order has been placed, an order confirmation will be sent to the email address you provided.
Order Confirmation
Your order is considered accepted once you complete the order on the order confirmation screen.
We may be unable to accept an order due to inventory availability, payment status, or other circumstances. In such cases, we will contact you by email.
Changes and Cancellations
If you wish to change or cancel your order, please contact us as soon as possible at info@yamami-tea.com.
Once preparation for shipment has begun or the order has been shipped, we may be unable to accept changes or cancellations.
2. Payment
Payment Methods
The following payment methods are available:
- Credit cards
- Other payment methods provided by Shopify
Available payment methods will be displayed at checkout.
When Payment Is Processed
For credit card and other online payments, payment is generally processed when the order is placed.
Other payment methods are subject to the terms and conditions of the respective payment service providers.
Payment Security
Payment information is securely processed through Shopify and the applicable payment service providers.
YAMAMI TEA does not store your full credit card information.
3. Shipping
Shipping Within Japan
Shipping within Japan is free of charge.
Depending on the quantity, size, and weight of your order, we may use Japan Post Click Post or another suitable delivery service.
Click Post Shipping
YAMAMI TEA’s tea bag products are generally shipped using Japan Post Click Post.
As a general guideline, up to two packages of tea bags may be shipped together as one shipment. Depending on the quantity ordered, your order may therefore be divided into multiple shipments.
Examples:
- 1–2 packages → 1 shipment
- 3–4 packages → 2 shipments
- 5–6 packages → 3 shipments
- 7–8 packages → 4 shipments
- 9–10 packages → 5 shipments
The above is a general guideline. The actual shipping method may vary depending on the size, weight, and other characteristics of the products.
Shipping by Courier
If the quantity ordered is large, if Click Post is not suitable due to the size or weight of the package, or for other reasons, we may ship your order using a courier service such as Yamato Transport.
Even if the shipping method is changed, customers in Japan will generally not be charged any additional shipping fees.
Multiple Shipments
If your order is divided into multiple shipments, each package may have a different tracking number.
Depending on delivery conditions, packages may also arrive on different dates.
Shipping Time
After confirming your order and payment, we generally ship orders within 2–5 business days.
Shipping operations may be suspended on weekends, Japanese national holidays, during the year-end and New Year holiday period, or on other designated holidays.
Shipping or delivery may be delayed due to weather, traffic conditions, circumstances affecting the carrier, or other circumstances beyond our control.
4. International Shipping
YAMAMI TEA ships to destinations outside Japan.
Shipping Fees
International shipping fees are calculated based on the destination, quantity, weight, and other applicable factors and will be displayed at checkout.
Delivery Time
Delivery times for international orders vary depending on the destination, shipping method, customs procedures, and other factors.
Delivery may take longer than expected due to customs clearance or other procedures in the destination country.
Customs Duties, VAT, and Other Charges
International shipments may be subject to import duties, VAT (Value Added Tax), customs clearance fees, or other taxes and charges imposed by the destination country or region.
Unless otherwise stated, these costs are the responsibility of the customer.
Because applicable taxes, duties, import regulations, and procedures vary by country and region, please contact the customs authorities or other relevant authorities in your destination country for further information.
Destinations We Cannot Ship To
We may be unable to ship products to certain countries or regions due to local laws, import restrictions, delivery conditions, or other circumstances.
If we determine after receiving your order that delivery to your destination is not possible, we will contact you and provide information regarding cancellation and refund procedures.
5. Returns, Exchanges, and Refunds
Customers in Japan
Returns Due to Customer Preference
For customers in Japan, returns due to customer preference will only be accepted if you contact us within 8 days of receiving the product and the product remains unopened and unused.
If you wish to return a product, please contact us in advance at info@yamami-tea.com.
Returns sent without prior contact may not be accepted.
Return Shipping Costs
For returns due to customer preference, the return shipping costs are the responsibility of the customer.
Defective, Damaged, or Incorrect Items
If your product is defective, damaged, or incorrectly shipped, please contact us within 8 days of receiving the product, preferably at info@yamami-tea.com.
After reviewing the condition of the product, we will provide a replacement or refund as appropriate.
In such cases, YAMAMI TEA will cover the return or replacement shipping costs.
Cases Where Returns or Exchanges Cannot Be Accepted
Returns or exchanges due to customer preference cannot be accepted in the following cases:
- More than 8 days have passed since delivery
- The product has been opened or used
- The product has been damaged, soiled, or otherwise altered due to the customer’s responsibility
- Other cases where a return or exchange is inappropriate due to the nature of the product
Refunds
After we receive and inspect the returned product, if the return meets the applicable conditions, we will generally issue a refund using the original payment method.
The timing of the refund depends on the payment service provider and/or financial institution used.
Customers in the EU and Other International Destinations
For customers outside Japan, we will comply with applicable consumer protection laws and regulations in the destination country or region.
For consumers within the European Union, online purchases generally include a 14-day right of withdrawal, beginning on the day the consumer receives the goods. However, certain products and transactions may be excluded from the right of withdrawal under applicable law.
If you wish to exercise your right of withdrawal or request a return, please contact us at info@yamami-tea.com.
For customers in the EU, we do not restrict any statutory right of withdrawal or other consumer rights provided under applicable law.
Before beginning sales to the EU, we will confirm the applicable requirements based on the nature of the products and the regulations of each relevant country and may establish additional procedures for returns and withdrawal.
6. Products
Product Quality
YAMAMI TEA products are made using tea produced and processed in Mie Prefecture, Japan.
Product pages provide information required for each product, including the product name, net quantity, ingredients, best-before date, storage instructions, and other relevant information.
Product Images
Product images may appear slightly different from the actual products in terms of color, texture, or other visual characteristics depending on the customer’s display or device.
Storage
Please store tea leaves and tea bags away from direct sunlight, high temperatures, and humidity, and follow the storage instructions provided on the product packaging.
After opening, please consume the product as soon as reasonably possible.
Best-Before Date
Please check the best-before date indicated on each product.
7. Terms of Use
By using the YAMAMI TEA website and online store, you are deemed to have agreed to the following terms.
Prohibited Activities
Customers must not engage in any of the following activities:
- Activities that violate applicable laws, regulations, or public order and morality
- Activities that infringe upon the rights or interests of YAMAMI TEA or any third party
- Using the website for fraudulent or unauthorized purposes
- Placing an order using false or misleading information
- Any other activities that YAMAMI TEA reasonably considers inappropriate
Intellectual Property Rights
All copyrights, trademarks, and other intellectual property rights relating to the text, images, logos, designs, product photographs, and other content published on this website belong to YAMAMI TEA or the respective rights holders.
Without the permission of the applicable rights holder, you may not reproduce, republish, modify, sell, distribute, or otherwise use such content for any purpose.
Changes to Products and Services
YAMAMI TEA may change product specifications, prices, sales conditions, website content, and other information without prior notice.
Website Suspension
We may temporarily suspend all or part of the website due to system maintenance, technical problems, natural disasters, or other circumstances beyond our reasonable control.
Disclaimer
Except where damage is caused by circumstances attributable to YAMAMI TEA, we may not be liable for damages arising from circumstances beyond our reasonable control, including delivery carrier issues, communication network failures, system failures, natural disasters, or other force majeure events.
8. Privacy Policy
YAMAMI TEA (“we,” “us,” or “our”) respects the privacy of our customers and is committed to appropriately handling and protecting personal information and personal data.
We comply with applicable laws and regulations concerning the protection of personal information and, for customers outside Japan, respect applicable data protection laws and handle personal data appropriately.
8-1. Collection of Personal Information
We may collect personal information as necessary for the sale of products, order processing, payment, delivery, customer inquiries, provision of services, and operation of our website.
The information we may collect includes:
- Name
- Address
- Telephone number
- Email address
- Shipping information
- Order and purchase history
- Payment-related information
- Information contained in inquiries
- Information regarding use of our website
- IP address
- Cookies and other identifiers
In principle, we collect information directly from the customer.
We may also receive information from external service providers where necessary for delivery, payment processing, website operation, or other services.
8-2. Purposes of Use
We use collected personal information for the following purposes.
Provision of Products and Services
- Processing and confirming orders
- Shipping and delivery of products
- Processing payments
- Communicating regarding orders and deliveries
- Providing products and services
- Responding to customer inquiries
Website and Service Operation
- Operating and maintaining our website
- Providing website functionality
- Analyzing website usage
- Improving products and services
- Developing new products and services
- Improving convenience and user experience
Security and Legal Compliance
- Preventing and investigating unauthorized use, unauthorized access, fraud, and other improper activities
- Maintaining security
- Responding to applicable laws, regulations, and requests from governmental or regulatory authorities
- Other activities related to the purposes described above
Communications and Marketing
Where we have your consent or where otherwise permitted by applicable law, we may send information regarding products, services, campaigns, and other offerings by email or other means.
You may unsubscribe from marketing communications at any time.
8-3. Sharing of Personal Information and Service Providers
We appropriately manage personal information and will not disclose personal information to third parties except where permitted or required by applicable law, where we have obtained your consent, or in other circumstances permitted by law.
However, we may provide personal information to service providers to the extent necessary for the sale and delivery of products, payment processing, website operation, and other services, including:
- E-commerce platform providers such as Shopify
- Payment service providers
- Shipping and logistics providers
- Email and communication service providers
- Analytics and marketing service providers
- Other service providers necessary for our business operations
In such cases, we provide only the information reasonably necessary for the relevant service and take appropriate measures to ensure proper handling and security.
Service providers that process personal information on our behalf are required to handle such information appropriately in accordance with applicable laws and regulations.
8-4. Shopify, Payment Services, and Other External Services
We use Shopify and other external service providers for online store operation, order processing, payment processing, delivery, customer management, analytics, and other services.
Credit card information and other payment information required for payment processing is handled through the systems of the applicable payment service providers.
YAMAMI TEA does not retain full credit card information beyond what is reasonably necessary for our business operations.
The handling of personal information by external service providers is subject to the privacy policies and other applicable terms of those providers.
8-5. Cookies and Analytics
We may use cookies and similar technologies to provide website functionality, improve convenience, analyze website usage, maintain security, and support marketing activities.
Cookies are small data files stored on your browser or device when you visit a website.
Cookies may be used for purposes such as:
- Providing essential website functionality
- Analyzing website usage
- Remembering settings and preferences
- Improving convenience and user experience
- Advertising and marketing
Shopify and other external service providers may collect information using cookies and similar technologies.
You may restrict, reject, or delete cookies through your browser or device settings.
Depending on your location, you may also be provided with options to consent to or manage the use of cookies and similar technologies.
Please note that disabling or restricting cookies may affect the functionality of certain parts of our website.
8-6. Embedded Content and Social Media
Our website may contain embedded content from external services, including videos, images, social media posts, and other content.
External services may collect information such as your IP address and information stored through cookies or similar technologies when you interact with embedded content.
If you are logged in to an account with an external service, your interaction with embedded content on our website may be associated with your account with that service.
The handling of information by external service providers is subject to their respective privacy policies and terms.
8-7. International Transfers of Personal Information
Because we accept orders from customers outside Japan and ship products internationally, we use Shopify, payment service providers, shipping and logistics providers, and other external service providers.
As necessary to provide these services, your personal information may be transferred to, stored in, or processed by service providers, servers, or other locations outside Japan.
Where personal data is transferred internationally, we will take appropriate measures as required by applicable laws and regulations.
The handling of personal data by overseas service providers is also subject to the privacy policies and other applicable terms of those providers.
8-8. Customers in the EU, EEA, UK, and Switzerland
Customers located in the European Economic Area (EEA), the United Kingdom, or Switzerland may have certain rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
These rights may include:
- The right to receive information about the processing of your personal data
- The right to access your personal data
- The right to request correction of inaccurate personal data
- The right to request deletion of personal data in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing activities
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent, to the extent permitted by applicable law
These rights may be subject to limitations depending on applicable law and the circumstances of the processing.
If you have questions about the processing of your personal data or wish to exercise any applicable rights, please contact us using the contact information below.
You may also have the right to lodge a complaint with the competent data protection supervisory authority under applicable law.
8-9. Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected or for the period required by applicable laws and regulations.
Order information, purchase history, payment-related information, and accounting or tax-related information may be retained for certain periods where required by law or necessary for legitimate business purposes.
Information relating to customer inquiries may also be retained for as long as reasonably necessary to respond to inquiries, maintain records of communications, improve our services, or fulfill other legitimate purposes.
When personal information is no longer necessary, we will appropriately delete or anonymize it.
8-10. Security of Personal Information
We take appropriate security measures to protect personal information against unauthorized access, loss, destruction, alteration, disclosure, and other risks.
When we engage third parties to process personal information on our behalf, we select appropriate service providers and take reasonable measures to ensure proper management.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
8-11. Your Rights Regarding Personal Information
To the extent provided by applicable law, you may have the right to request access to, correction, addition, deletion, restriction of processing, or erasure of your personal information held by us.
You may also exercise other rights provided under applicable data protection laws.
If you wish to exercise any applicable rights, please contact us using the contact information below. We may request information necessary to verify your identity before processing your request.
We may be unable to delete or modify certain information where we are legally required to retain it or where another legitimate reason prevents us from doing so.
8-12. Data Breaches and Security Incidents
If a personal information breach, loss, destruction, unauthorized disclosure, or other security incident occurs, we will investigate and take appropriate measures in accordance with applicable laws and regulations.
Where required, we will notify the relevant authorities and affected customers and take other appropriate measures.
8-13. Changes to This Privacy Policy
We may update this Privacy Policy as necessary due to changes in applicable laws, our services, the external services we use, or other circumstances.
If we make material changes, we will notify customers through our website or by other appropriate means.
The revised Privacy Policy will take effect when posted on our website or on the effective date specified in the revised policy.
8-14. Contact Us Regarding Personal Information
For questions regarding the handling of personal information, requests for access, correction, deletion, or other privacy-related matters, please contact us at:
YAMAMI TEA
Representative: Atsushi Kamada
Email: info@yamami-tea.com
Website: https://yamami-tea.com