Business Information / Specified Commercial Transactions
Seller
Atsushi Kamada
Representative
Atsushi Kamada
Business Address
281-4 Nishino, Suizawa-cho, Yokkaichi, Mie 512-1105
Japan
Telephone Number
+81 90 8950 4987
Email Address
info@yamami-tea.com
Telephone Support Hours
Monday–Friday, 9:00 AM–5:00 PM (Japan Standard Time)
Excluding weekends, Japanese national holidays, and the year-end and New Year holiday period.
For inquiries outside our telephone support hours, please contact us by email.
Product Prices
The price displayed on each product page is the applicable selling price.
Prices displayed for customers in Japan include Japanese consumption tax.
For international customers, applicable taxes, duties, and other charges may vary depending on the destination country or region.
Additional Costs
Shipping within Japan is free of charge.
Depending on the quantity, size, and weight of your order, we may use Japan Post Click Post or another suitable delivery service.
An order may be divided into multiple shipments.
If the quantity ordered is large or Click Post is not suitable for the shipment, we may use a courier service such as Yamato Transport.
No additional shipping charge will generally be incurred as a result of changing the shipping method.
For international orders, shipping fees will be calculated and displayed separately at checkout based on the destination and order details.
International shipments may be subject to import duties, VAT (Value Added Tax), customs clearance fees, and other taxes or charges. These costs may be the responsibility of the customer.
Payment Methods
We accept credit cards and other payment methods provided by Shopify.
Available payment methods will be displayed at checkout.
Payment Timing
For credit card and other online payments: payment is generally processed when the order is placed.
For other payment methods: payment timing is subject to the terms and conditions of the applicable payment service provider.
Delivery / Shipping Time
After confirming your order and payment, we generally ship orders within 2–5 business days.
The time required for delivery may vary depending on the destination, shipping method, order details, weather, traffic conditions, customs procedures, and other circumstances.
If an order is divided into multiple shipments, the packages may arrive separately or on different dates.
Returns and Exchanges
Returns due to customer preference will be accepted only for unopened and unused products, provided that you contact us within 8 days of receiving the product.
If you wish to return a product, please contact us in advance at:
If a product is defective, damaged, incorrectly shipped, or otherwise does not correspond to your order, please contact us within 8 days of receiving the product, preferably as soon as possible.
After reviewing the circumstances, we will provide a replacement or refund as appropriate.
Return Shipping Costs
For returns due to customer preference, the return shipping costs are the responsibility of the customer.
If the product is defective, damaged, incorrectly shipped, or otherwise attributable to YAMAMI TEA, we will cover the return or replacement shipping costs.
Refunds
After receiving and inspecting the returned product, if the return meets the applicable conditions, we will generally issue a refund using the original payment method.
For returns due to customer preference, if YAMAMI TEA has incurred shipping costs or other reasonable expenses associated with the return, these costs may be deducted from the refund amount where permitted by applicable law.
If the product is defective, damaged, or incorrectly shipped, we will provide a full refund or replacement after confirming the returned product.
The timing of refunds varies depending on the payment service provider, financial institution, and other processing conditions.
Cases Where Returns or Exchanges Cannot Be Accepted
Returns or exchanges due to customer preference cannot be accepted in the following cases:
- More than 8 days have passed since the product was delivered
- The product has been opened or used
- The product has been damaged, soiled, or otherwise altered due to the customer’s responsibility
- Other cases where a return or exchange is inappropriate due to the nature of the product
These conditions do not limit any mandatory consumer rights that may apply under the laws of the customer’s country or region.