- Shop & Orders
- Kabusecha
- YAMAMI TEA
- Contact
▼ Shop & Orders
1. Do you ship internationally?
Yes. We ship directly from Japan to countries and regions supported by our Shopify store.
Available shipping destinations can be confirmed at checkout.
Orders cannot be placed from countries or regions where shipping is not available.
2. Where can I place an order?
Orders can be placed through our online store.
Depending on your country or region, the available currency, product prices, shipping options, and payment methods will be displayed accordingly.
3. Do product prices vary by country?
Yes. Displayed currencies and product prices may vary depending on your country or region.
Please check the price displayed at checkout before completing your order.
4. What payment methods do you accept?
We accept major credit cards and online payment methods available in your country or region.
Available payment methods will be displayed at checkout.
5. Where are orders shipped from?
All orders are shipped directly from Japan.
6. How long does domestic shipping take?
Orders are normally shipped within ○–○ business days after your order and payment have been confirmed.
Delivery times vary depending on the destination and shipping method.
7. How long does international shipping take?
Delivery times vary depending on the shipping method and destination country or region.
Please check the available shipping method and estimated delivery date displayed at checkout.
Delivery may take longer depending on customs clearance, flight schedules, and local delivery conditions.
8. How are customs duties and taxes handled for international orders?
International orders are shipped under DAP (Delivered at Place) terms.
Product prices and shipping fees generally do not include customs duties, import taxes, VAT/GST, or customs clearance fees imposed by the destination country or region.
If such charges apply, they are the customer’s responsibility.
For details regarding applicable charges and payment procedures, please contact the customs authority or delivery carrier in your country or region.
9. Are there any additional costs after placing an order?
In addition to the product price and shipping fee shown at checkout, international orders may be subject to customs duties, import taxes, VAT/GST, customs clearance fees, or other charges depending on the destination country or region.
These additional charges are the customer’s responsibility.
10. How are your teas packaged for shipping?
Our products are packed using appropriate protective materials and cardboard boxes to help protect them from damage and moisture during transit.
Packaging methods may vary depending on the size and contents of your order.
11. Is your packaging environmentally friendly?
We strive to use simple and minimal packaging while maintaining the quality and safety of our products.
12. Can I change or cancel my order after placing it?
If you wish to change or cancel your order, please contact us as soon as possible.
Once order preparation for shipment has begun, we may not be able to accept changes or cancellations.
Please note that consumers may have additional cancellation or withdrawal rights under the consumer protection laws applicable in their country or region.
13. What should I do if my order arrives damaged?
Please contact us with photos showing the condition of the product or package.
We will review the situation and take appropriate action.
14. Is your tea suitable as a gift?
Yes. Our tea makes a thoughtful gift from Japan, made to be enjoyed in everyday life.
▼ Kabusecha
1. What is Kabusecha?
Kabusecha is a Japanese green tea grown under shade for a certain period before harvest.
By limiting sunlight exposure, the tea leaves develop a richer umami character.
2. How is Kabusecha different from Sencha?
Compared with Sencha, Kabusecha has deeper umami and less astringency, while retaining a clean and refreshing character.
3. How is Kabusecha different from Gyokuro?
Kabusecha is shaded for a shorter period than Gyokuro, creating a rich umami character without the heavier taste or formality often associated with Gyokuro.
4. Is Kabusecha difficult to brew?
Not at all. No special skills are required to enjoy Kabusecha. It is an easy tea to brew and enjoy every day.
5. Is Kabusecha bitter?
When brewed properly, Kabusecha has a smooth and gentle taste with relatively little bitterness.
6. What does “umami” mean?
Umami is a deep, savory taste that creates a sense of richness and satisfaction.
Shade-grown teas such as Kabusecha naturally develop a rich umami character.
7. Is Kabusecha suitable for first-time Japanese tea drinkers?
Absolutely. Its approachable and balanced character makes it a great introduction to Japanese green tea.
8. Can I enjoy Kabusecha every day?
Yes. Kabusecha is well suited to everyday enjoyment and naturally fits into daily life.
9. Does Kabusecha pair well with food?
Yes. Its balanced flavor pairs well with meals as well as a quiet moment during the day.
10. Is Kabusecha a loose-leaf tea?
Yes. Kabusecha is brewed from whole tea leaves, allowing you to enjoy their natural flavor and character.
Q. Why choose Kabusecha instead of Gyokuro?
A.
Gyokuro is shaded for a longer period, creating a rich, concentrated flavor with pronounced sweetness and umami.
Kabusecha, on the other hand, is shaded for a shorter period, resulting in rich umami with a lighter, cleaner, and more refreshing character.
This makes Kabusecha a well-balanced Japanese green tea that is easy to enjoy every day.
Unlike Matcha, Kabusecha is brewed with hot water and enjoyed as whole tea leaves.
▼ YAMAMI TEA
1. Where is your tea grown?
Our tea is grown in Mie Prefecture, Japan, in the heart of the Ise Tea region.
2. Why do you focus on Kabusecha?
A refined quality that naturally fits into everyday life.
We believe Kabusecha best represents the kind of tea we want to create and share.
3. Who makes your tea?
Experienced tea growers carefully manage every step of the tea-making process.
4. Do you produce tea on a large scale?
No.
We focus on quality rather than scale, taking care at every stage of tea production.
5. What is your philosophy behind making tea?
To create honest Japanese tea that naturally fits into modern everyday life.
6. Is your tea meant to be enjoyed as part of a formal tea ceremony?
No.
Our tea is not just for special occasions. It is made for everyday life.
7. Do you add artificial flavors or fragrances?
No.
The natural character of our tea comes from the cultivation and tea-making process itself.
8. Do you care about sustainability?
Yes.
We value a balance between working in harmony with nature and responsible tea production.
9. Why do you sell directly to customers overseas?
We want to share the tea culture that is deeply rooted in everyday life in Japan with people around the world.
10. What makes YAMAMI TEA different?
Rich umami, easy drinkability, and quiet refinement.
That balance is what defines our tea.
▼ Contact
1. How can I contact you?
You can contact us using the contact form on our website.
2. What languages do you support?
We primarily provide support in Japanese and English.
3. How long does it take to receive a reply?
We normally respond within 2–3 business days.
4. Can I contact you about wholesale or partnerships?
Yes.
We welcome inquiries about wholesale, business partnerships, collaborations, and other opportunities.
5. Can you recommend the best way to brew your tea?
Yes.
We are happy to share simple brewing methods to help you enjoy our tea at its best.
6. Can I ask questions about your products?
Of course.
Please feel free to ask us anything about our tea.
7. Do you offer support after purchase?
Yes.
We are here to support you even after your order has arrived.
8. Can I share my feedback or thoughts?
Absolutely.
We value your feedback and appreciate hearing from our customers.
9. Can I contact the tea grower directly?
We do not currently offer direct contact with individual tea growers. However, we can pass your message on to the grower when appropriate.
10. Is YAMAMI TEA a Japanese brand?
Yes.
We are a Japanese tea brand rooted in Japan, delivering our tea directly from Japan to customers around the world.